FAQ's: Debit Card

FAQ's: Debit Card

Monday, July 16, 2018

What is the dollar limit for my BSB debit card?
*NEW* Our daily transaction limit is now $2,000 per day, and for the holidays (October-December) the daily transaction limit will be $3,000 per day.

How can I manage my BSB debit card?
You can manage your card in our Mobile Banking App through CardValet. This puts security back in your hands as you can:
• Instantly turn your debit card off if your card goes missing or you think there might be fraudulent activity
• Set and remove spending limits
• Get purchase alerts in real time
• Limit transactions to a certain area using your phone’s GPS

Do the BSB debit cards include any safety features?
Yes, each physical BSB debit card includes EMV chip technology that provide a new level of security when used at chip-reading terminals. Each point of sale transaction is much more secure as it generates a one-time code to authenticate the transaction to further prevent any potential fraud.

How do I reset my PIN or activate a new debit card?
Please call 1-800-992-3808 and our 24-hour card service will be able to assist you!

Can I use my BSB debit card in a virtual wallet?
Yes! You can load your debit card into Apple Pay, Android Pay, or Samsung Pay allowing you to easily make payments using your smartphone!

Can I use my BSB debit card while traveling?
Absolutely! If you’re planning on traveling outside of the United States, please give us a call so we can enable your card for foreign transactions during your specific time frame.

Are there fees to withdraw cash from an ATM using my BSB debit card?
There are no fees when using any BSB ATM. As well, as a BSB customer you have access to a network of surcharge-free ATMs through MoneyPass (www.moneypass.com) and can download the app to your smartphone or tablet. You can easily find an ATM while traveling or if you’re not located near a BSB location!